GroTec Terms & Conditions
How To Shop
View the large selection of hydroponics & indoor gardening equipment
Browse- You can find our categories and ranges listed down the left hand side of the screen. Don't forget to also take a look at our special offers.
Search- Type in keywords in the search box.
Inspect- For every item you can see a bigger picture to help you see what great products we have.
Select what you want to buy Add To Cart- Click on the button to add your chosen item to your basket. You can always take it out later, so don't hold back.
Need help selecting the right products-For every item in our online shop there is a help and advice section on the right which will help you to decide what you need in order to grow successfully.
If you are still unsure please do not hesitate to give us a call during opening hours and we would be happy to give to give you some pointers.
Complete your purchase
Check- When you have found all the things you need, check the contents of your basket by clicking the 'Your Basket' button. You are then able to increase quantities or remove items.
Checkout- Once you are ready to buy, click on the 'Proceed To Checkout' button and you will be asked to fill in your name and address details.
Pay- The final stage takes you to a secure server where you enter you credit card details. This page is 100% secure and cannot be accessed by anyone else. Credit cards carry a 2.5% surcharge.
Anticipate- Your order will be processed as soon as we receive it and an email confirming the details of your order will be sent.
Payment & Delivery
Payment
I don't want to send my credit card details over the Internet, how else can I pay?
There are many ways you can pay for goods from GroTec other than online credit card payments. Once you have completed your online shopping you will be asked how you wish to pay for your goods. You will be given a series of options:-
Print and Post (cash, cheques, postal orders, bring money to retail outlet) -
When this option is selected a pop-up window will open showing your completed order. You can then print this screen and send it along with your chosen method of payment (cash, cheques or postal orders) to
Mail Order department,
GroTec
393 Manchester Rd
Rochdale
OL11 3PG.
As an alternative you can print your order out and bring payment into our retail outlet.
Note: It is always recommended that registered post or special delivery are used to ensure the payment is safe and insured against loss or theft.
Paying money directly into the GroTec bank account -
We have a special bank account set up that you can pay money into. Once you have chosen your goods and selected this method of payment you will be given the total cost of your order. You can then deposit the cash sterling into any HSBC Bank quoting the following details:-
Bank: HSBC Bank PLC
Account Name: GroTec UK
Sort Code: 40-39-01
Account Number: 31681923
As soon as the money shows in our account, usually within twenty four hours, then we will send your order out.
Who should I make cheques payable to?
Please make all cheques payable to GroTec UK.
Why will you only deliver goods to the credit / debit card holders address?
This is a method of fraud protection used to protect our customers. This way we are sure that the person that is paying for the goods receives the goods.
If you prefer just call us and order over the phone
Delivery
How long will my order take to arrive?
All orders are delivered within five working days, stock permitting. We would like to promise our customers that all orders are delivered within forty-eight hours as ninety percent of our orders are. However we do not like to make promises we aren't one hundred percent certain of keeping. If you are desperate for your order, telephone us on 01706 750 293 and we will see what we can do. We always do our best for our customers.
What happens if I'm not in when my delivery comes?
The courier company that we use will put a card through your door if you are not in when they try to deliver. They will then re-attempt delivery on the following two days, carding the address each time. The card will have the consignment number and the telephone number of the local depot on it so if needs be you can contact them and arrange to collect it from there.
Can I arrange for my goods to be delivered at a specific time?
Yes. You can specify a weekday that you'd prefer the delivery to be made on when you order. We also offer two other delivery services.
-
Morning Delivery Service
For an extra five pounds you can specify a particular morning for your order to be delivered on subject to our agreement. This service is beyond our control and we accept no responsibility if the courier fails to deliver on time.
-
Saturday Delivery Service
For an extra twenty five pounds we can contract the couriers to deliver on a Saturday morning subject to our agreement. This is a useful service if you are desperate for something or if Saturday is the only day you can be available to receive an order.
I want my order delivered to my local depot for collection. How can I do this?
As well as delivering to your home we can arrange to have your order delivered to the address of a local courier company for you to collect. To collect your goods, we supply you with a unique reference number which you then quote to the courier company when collecting your order. We can only accept cash payment, postal orders or payment directly into our bank account for this service. A five pound surcharge applies on this service.
My order is incorrect. What should I do?
In the unlikely event of this happening please contact us at your earliest convenience on our freephone number 01706 750 293 or email us via this site and we will endeavour to help you.
My products were damaged in transit. What should I do?
All products are carefully wrapped and packed in plain packaging before being dispatched. If you do find that you have damaged goods when you receive your order please contact us at your earliest convenience on our freephone number 01706 750 293 or email us via this site and we will endeavour to help you.
I did not receive any instructions with my products. What should I do?
If you do not receive the appropriate instructions with your goods please contact us on our freephone number 01706 750 293 or email us via this site and we can either post you a set of instructions or a member of our team will happily answer any questions or queries that you may have. Instruction sheets are constantly being added to this site, so check the relevant product page to see what information downloads are available.
I am not happy with my purchase. What should I do?
We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can always ask to have your money back subject to the item being unused and in the same new condition we supplied it to you in. We also request that you have your receipt with you when you return the item to us. A thirty-day limit applies to this guarantee.
Security
The security of your personal and credit card details is of the highest importance to us.
We use the latest Internet encryption with 128 bit SSL software developed by RSA Data.
When you are ready to enter your credit card details on the secure page, your browser will automatically inform you that encryption is being used.
Furthermore, all data stored on the secure server is encrypted again and protected by a firewall, the specification of which has been recognised by the major banks. You can confirm the security of your connection to the checkout page by checking the bottom of your browser window. When the connection is secure you will see a closed lock.
What are Our Terms & Conditions?
GroTec UK Terms and Conditions of Sale
The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.
- These terms and conditions do not affect your statutory rights
- We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
- To order goods through this website you must be at least 18 years of age.
- We have the right to refuse at our discretion to supply any goods ordered by you.
- Goods are subject to availability. If we do not supply the goods for any reason we will not charge you for these goods and we will refund any money already paid for the goods. However, we will not be responsible for compensating you for any other losses that you may suffer if we do not supply goods.
- Many of the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. However, if you buy goods which have an unsuitable specification which was not apparent from our website, we will accept the return of the goods in good condition and refund any money paid for the goods along with delivery charges.
- We will endeavour to deliver goods to you within 3-5 working days. However goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.
- Should delivery be delayed for more than 21 days we will contact you as soon as practical giving you the option to cancel your order or to continue waiting for delivery.
- As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.
IMPORTANT NOTICE: time limit for notification of claims. If goods arrive in a damaged condition you must inform us on reciept of the goods. Our Customer Services Department will arrange collection of these goods and we will replace the goods at no charge or refund any money paid for the goods.
IF YOU DO NOT DO THIS WE SHALL HAVE NO LIABILITY FOR GOODS SAID TO BE DAMAGED ON DELIVERY.
If the goods returned under this clause 9 are found to be in full working order these will be returned to you and we reserve the right to charge an administration fee of 15% of the price of the goods along with the cost of carriage.
The price for the goods will be as stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you an opportunity to cancel the order. If the goods have already been delivered, we will give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods.
All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order. Either of us shall have the right to terminate any contract between us without penalty within 30 days from the date we accept your order. In the event of termination we shall refund to you all sums paid by you to us and you shall return any goods (in the same unused condition we supplied them to you) that we have despatched to you. You will only own the goods once we have received payment in full. We do not offer any credit facilities. We will issue you with a receipt once we have received payment in full for your order and once we have dispatched the goods to you. We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. This does not affect any other statutory rights that you may have.
Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. The Contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise.
These terms and conditions are subject to change at any time without prior notice. We advise you to print and keep safe a copy of these Terms and Conditions. Privacy Policy Here at GroTec UK we are committed to protecting your privacy. The only details we will collect are those required to authorise and validate credit card payments and as well to ensure correct delivery. All details collected in this respect will only be used lawfully (in accordance with the Data Protection Act 1998). We will not email you in the future. We will never pass or sell your email address to a third party. The type of information we will collect about you (in order to process an order) includes: · your name · address · phone number · email address · credit/debit card details.
We have a 'plain packaging policy'. All orders are sent out in plain brand new cardboard boxes or packaging. Your purchase is your private business and we like to keep it that way. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We do not use technology to track the patterns of behaviour of visitors to our site.
Cookies are used on this shopping site, but only to keep track of your shopping cart once you have selected an item or if you log on as a registered user. If you have any questions/comments about privacy, you should email us at info@grotec.co.uk |
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